Terms of service

Last updated 15 November 2026

These terms cover your use of Booking Desk, run by Pointillist Ltd. By creating an account you agree to them.

The service

Booking Desk helps you collect booking requests and prepare WhatsApp messages that you send yourself from the WhatsApp Business app. It is not made by, or connected with, WhatsApp or Meta. You are responsible for following WhatsApp's own terms and for having your customers' permission to message them.

Your account

Keep access to your email secure, because sign-in works by emailed link. You are responsible for the business details and customer data you add, and for using them lawfully. Do not use Booking Desk for bulk or unsolicited messaging, or for anything illegal.

Plans and payment

The Free plan includes 15 jobs a month. Paid plans (Solo and Team) are billed monthly in advance through Stripe, in the currency shown on your Plan page. Prices include any VAT that applies. You can cancel at any time from Manage billing; your plan stays active until the end of the paid month and is not refunded for part months, unless the law says otherwise. If a payment fails, Stripe will retry it, and the account returns to the Free plan if it stays unpaid. Your data is never deleted because of a downgrade.

Availability and liability

We work to keep Booking Desk running, but we do not promise it will always be available or error-free. To the extent the law allows, our total liability is limited to the fees you paid in the 3 months before the claim, and we are not liable for lost business or indirect loss.

Changes and ending

We may update these terms and will tell account holders about important changes by email. You can close your account at any time by emailing hello@pointillist.org. We may suspend accounts that break these terms.