Privacy notice

Last updated 15 November 2026

Booking Desk is a booking tool for service businesses that use the WhatsApp Business app. It is run by Pointillist Ltd ("we"). Contact: hello@pointillist.org.

Business accounts

When you sign up we keep your email address, your business details (name, WhatsApp number, services, areas, hours, links), your settings and message templates, and the jobs you create. We use them only to run your account. Sign-in links are sent by email through our email provider. If you subscribe, payments are handled by Stripe; we keep your Stripe customer and subscription IDs, not your card details.

Customers who send a request

If you send a booking request through a business's request page, your name, mobile number, chosen service, area, preferred time and details go to that business, which uses them to reply to you. For these details the business decides what happens to them, and we store them on its behalf. We do not sell them, share them with other businesses or use them for marketing. Ask the business, or write to us, to see or delete them.

What we do not do

Booking Desk does not read or send your WhatsApp messages. Every message is opened in your own WhatsApp app and only you can send it. We use no advertising or tracking cookies. We set only two cookies: one to keep you signed in and one to remember your language.

Where data is stored

The service runs on Cloudflare. Data is stored in Cloudflare's European data centres. Our service providers are Cloudflare (hosting and database), Resend (sign-in emails) and Stripe (payments).

How long we keep it

We keep account data while the account is open. Sign-in links expire after a short time. When an account is closed, we delete its business and customer data within 30 days, except billing records we must keep by law.

Your rights

You can ask us for a copy of your data, to correct it or to delete it. Email hello@pointillist.org and we will reply within 30 days.